This Privacy Policy explains how Zapoj collects, uses, and protects user data...
Table of Contents:
Overview
Applicability of this Privacy Policy
What Information we collect and receive?
When do we Collect?
How We Use Information collected?
Lawful Basis for Processing
Cookies
Data Retention
Who would we disclose your information to, how we do that, and why?
Links to other Websites
Security Practices
Age Limitations
International Data Transfers
Your Rights
Enforcement
Dispute Resolution
Changes To This Privacy Policy
Feedback and Queries
Contacting Zapoj
Overview
This Privacy Policy (hereinafter “Policy”)describes how Zapoj collects, uses, and discloses information, and what choices you have with respect to the information. Updates in this version of the Privacy Policy reflect changes in data protection laws. In addition, we have worked to make the Privacy Policy clearer and more understandable by organizing it into the sections listed in the Table of Contents below, providing a series of examples that help illustrate how the policies may be implemented by Zapoj, defining and capitalizing a few terms that are used more than once for simplicity and brevity. When we refer to “Zapoj”, we mean the Zapoj entity that acts as the processor of your information, as explained in more detail in the “How we use Information Collected” section below.
This document sets forth Zapoj’s (“We” or “Us”) privacy policy. It describes the types of personal information that we receive in the course of doing business, how we use that information, third-parties with whom we may share the information, and your choices in modifying or removing the information.
Applicability of this Privacy Policy
This Privacy Policy applies to Zapoj’s critical event management platform product, ‘Zsuite; and its services, including the associated Zapoj mobile and web applications (collectively, “Applications”), Zapoj.com and other Zapoj websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, user conferences, etc.) you may have with Zapoj. By continuing to browse the Website and/or use the Applications you hereby indicate that you have read and accepted the terms and you are now bound by the terms of this Policy. If you do not agree with the terms, do not access or use the Services, Applications Websites or any other aspect of Zapoj business. This Privacy Policy does not apply to any third-party applications or software that integrate with the Services through the Zapoj platform (“Third Party Services”), or any other third-party products, services or businesses.
In addition, a separate agreement governs the delivery, access, and use of Zapoj Products and its Services (the “Customer Agreement”), including collecting, and processing of contacts, any messages, files calls (Audio or Video) (collectively, “Customer Data”). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls their instance of the Zapoj’s services, products and applications and the associated Customer Data. If you have any questions about specific Zapoj’s service, product or application (settings and privacy practices), please contact Customer Service.
This Policy applies to:
Individuals with whom Zapoj may have had contact for business purposes, either on our own account or on behalf of third parties or organisations.
Individuals who are employed by or otherwise associated with Zapoj suppliers, vendors, or professional advisors
Individuals who are involved in Events/seminars conducted by Zapoj.
Individuals with whom Zapoj has contacted during a recruitment process.
Individuals who have opted to receive communications from Zapojand.
Customers of Zapoj.
What Information we collect and receive?
Zapoj may collect and receive “Customer core Data”, “Data collected via Products” and “Information collected through our websites / Surveys/marketing events etc.
Information Collected while using the Zapoj Products: Customers Core data includes Organization address, their website details, social media page information that routinely submits Customer Data to Zapoj.
Information Collected while purchasing the Zapoj Products: Customers that purchase a paid version of the Products provide Zapoj (or its payment processors) with billing details such as credit card information, banking information and/or a billing address, names & address of the person who is responsible for managing Zapoj Products. Our privacy practices may vary depending on the customer usage of Zappi's Zsuite
Log Data: Our servers automatically collect information when you access or use our websites, services or applications and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type, and settings, the date and time on which the Services were used, information about browser configuration and plugins, language preferences, and cookie data.
Information Sent by Your Device: Zapoj collects information about devices accessing the Services, including type of device, operating system, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this information often depends on the type of device used and its settings.
Location Information: We receive information from you, your customer, and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine the approximate location. Zapoj may also collect location information from devices in accordance with the consent provided by your device.
Information collected through our websites / Surveys: When you visit and use our websites, we may collect, retain, and use information which includes but is not limited to the following:
Personal information such as name, email address, and phone number.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information and, if you do not provide this information, we may not be able to provide you with the relevant service, information, or communication. Records and copies of your correspondence if you contact us. Your responses to surveys that we might ask you to complete for research purposes. Your search queries on the Website.
When do we Collect?
Information collected through our Products: We collect personal data when you use our products. We also collect financial details when you purchase a Zapoj Product.
Information collected through our website: Information that you provide by filling in forms on our website when registering for white papers, marketing, events, or webinars, requesting further information about our solutions, when you report a problem with our websites or when you otherwise communicate with us.
Information Collected while subscribing to Zapoj Critical Event Management: While you subscribe for Zapoj Critical Event Management, we collect your personal information (including but are not limited to) in the following circumstances:
Personal information collected via Contact Management.
Personal information collected as part of granting access to Zsuite products.
Personal information collected via Staff scheduling.
Personal information collected via Critical Event Messages that are sent via Zsuite CEM services
For ease of understanding, all the information and personal data collected and retained by Zapoj are hereinafter referred to as ‘Information’ or ‘Personal Data’, or both, unless it is incompatible with the context thereof.
How We Use Information collected?
Zapoj is the Data Processor i.e., a third party that processes the information on behalf of Data Controller, and its customers are the Data. The information collected by Zapoj depends on the information supplied by its customers. Zapoj may, for example, use the Services to grant and remove access of Customers to Zsuite, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.
The information so provided by you will be kept confidential until there is a mandate on us to process such information and personal data. We may process the data collected from you for the following purposes:
Customer Data will be used by Zapoj in any applicable terms in the Customer Agreement (Performance of Contract) and Customer’s use of Product functionality, and as required by applicable law.
To subscribe to Zapoj Critical Event Management Platform.
To onboard you as an employee.
To expand our products and services.
To help protect your information and prevent unauthorised access to it.
We reserve the right to remove or reclaim, or deactivate your account or any accounts where it has been found that the information you have provided on behalf of any other entity or individual is incorrect or you do not have any legal claim or right to use the same.
Lawful Basis for Processing
We at Zapoj process the information provided by you only if we have a lawful basis. Our lawful basis include but are not limited to the follows:
Consent: We process your data only if you have given your consent freely for the same. Where you have consented to a particular processing, you have a right to withdraw the consent at any time. You may withdraw consent by contacting us with a request using the details set out in the "Contact Information" section below.
Contractual necessity: We process your personal data only when it is necessary for the performance of duties and obligations as stated in various contract. For example, if the processing is necessary in order to fulfil our commitments under the applicable terms of service.
Legal Obligation: We process your data only if the use of your information is necessary for compliance with a legal obligation.
Legitimate Interest: We process your data on the grounds of legitimate interest of Zapoj for example to provide our services, and to monitor the performance of the products/services and so on.
Cookies
For the purposes of rendering efficient services, we use automated data collection tools such as Cookies to collect certain information. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our websites or avail our services.
The categories of cookies used are:
Necessary cookies: These cookies are needed to run our website, to keep it secure, and to comply with regulations that apply to us.
Analytics cookies: We may use analytics cookies on our website. We may use both session Cookies and persistent Cookies to identify that you have logged in to the services and to tell us how and when you interact with our services. We may also use Cookies to monitor aggregate usage and web traffic routing on our services and to customize and improve our services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser
Marketing Cookies: We may use cookies storage required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
You have the option of blocking or not allowing cookies, which is provided for by our cookie banner asking you which type of cookie you wish to enable.
For more details about how we use these technologies, please see our cookies policy.
Data Retention
Zapoj will retain Customer Data in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of products and its Services functionality, and as required by applicable law. Depending on the Zapoj plan, customers may be able to customize its retention settings and apply those customized settings. The deletion of Customer Data and other use of the Products and its services by Customer may result in the deletion and/or de-identification of certain associated other information. Zapoj may retain other information pertaining to you for as long as necessary for the purposes as described in this Privacy Policy. This may include keeping your other information after you have deactivated your account for the period of time needed for Zapoj to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.
Who would we disclose your information to, how we do that, and why?
This section describes how Zapoj may share and disclose information. Customers determine their own policies and practices for sharing and disclosure of Information, and Zapoj does not control how the Customers collect, disclose and share such information.
We may disclose your information to following:
Employees and Subsidiaries: We at Zapoj may share your information with our employees, subsidiaries on a need to know basis in order provide our services or to process the information on our behalf.
If we have consent: We may share and disclose information with your consent or at your direction. Where we rely on your consent to use your personal data, you have the right to restrict the disclosure as per your satisfaction and withdraw that consent at any time. Please contact us using the details in the ‘Contact information’ section of this policy.
Third party vendors: Zapoj provides your information and personal data to third parties such as our IT providers, services providers etc who are obligated to use the information and personal data that we share with them for the purpose of provision of their services to us in order to help us run our business.
Tax Authorities: The information and personal data may be shared with relevant tax, payments and customs authorities, if their procedure so requires, who may pass this on to tax authorities in other jurisdictions. Such disclosure will be restricted to disclosures required under applicable law and any other special disclosure required by such authority.
Regulators and Auditors: The information and personal data may also be shared with appropriate regulators, the Financial Conduct Authority, or any relevant regulatory authority where they are entitled to require disclosure; such information and personal data may be shared with auditors appointed by the providers of such products or services.
Corporate Affiliates : Zapoj may share Other Information with its corporate affiliates, parents and/or subsidiaries. Further, Zapoj can share the information is following circumstances:
During a Change to Zapoj Business: If Zapoj engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Zapoj assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g., due diligence), some or all other Information may be shared or transferred, subject to standard confidentiality arrangements.
Aggregated or De-identified Data: We may disclose or use aggregated or de-identified information and personal data for any business purposes. For example, we may share aggregated or de-identified Information with prospects or partners for business or research purposes, such as telling a prospective Zapoj customer the average amount of time spent and number of notifications or incidents sent via Zsuite.
To Comply with Laws: If we receive a request for information, we may disclose the Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process. Please see the “Data Request Policy” to understand how Zapoj responds to requests to disclose data from government agencies and other sources.
To enforce our rights, prevent fraud, and for safety: The information and personal data may also be disclosed to protects and defend the rights, property or safety of Zapoj or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
Links to other Websites
As states above our services can be integrated with Third Party Services, such Third-Party Services are beyond the scope of this Privacy Policy and Zapoj is not responsible for privacy practices and protection or content of such Third-Party Services.
Further, our websites contain link to other websites that are not operated by Zapoj. This Privacy Policy does not cover and Zapoj is not responsible for the privacy practices, protection or content of non-Zapoj websites which we share links from our websites from time to time. We encourage you to read the privacy statements on the other websites you visit. We cannot control the content or security of such websites. We cannot be held responsible for any loss or damage incurred by a user as a result of visiting such websites. No links are intended to be, nor should be construed as, an endorsement of any kind by us of that other website.
Security Practices
Zapoj takes the security of data very seriously. Zapoj works hard to protect information and personal data you provide from loss, misuse, and unauthorized access or disclosure. Zapoj has in place appropriate technological and operational security processes designed to protect the information and personal data from loss, misuse, alteration, or destruction. The information and personal data will be processed and shared in the manner mentioned above, and will be limited by need. These steps take into account the sensitivity of the such information and personal data that we collect, process, and store, and the current state of technology. Zapoj is working to get compliance with internationally recognized security certifications for ISO 27001 (information security management system) and ISO 27018 (for protecting personal data in the cloud).
To learn more about current practices and policies regarding the security and confidentiality of the Services, please refer to our “Security Practices”. Given the nature of communications and information processing technology, Zapoj has taken appropriate efforts to protect the information and personal data however we cannot guarantee that such information and personal data, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others. Zapoj cannot be responsible for any actions resulting from breach of security when information and personal data is supplied over the internet or any other public computer network.
Further, you shall be responsible for providing accurate contact information to Zapoj at all times. You shall indemnify and hold the Zapoj harmless against any and all claims made in relation to inaccurate or wrong information provided by you to the Zapoj.
Age Limitations
Zapoj understands the importance of protecting children’s privacy, particularly in online interaction. Our Services are not directed to children under 16. If you are under the age of sixteen (16), you are not permitted to use the Webites and Services or to disclose Personal data. We do not knowingly collect personal information from children under age of sixteen (16). If we learn that we have collected the personal information of a child under sixteen (16) or if a customer becomes aware that a child below sixteen (16) years has provided their personal data, please contact us using the details in the ‘Contact information’ section of this policy in order for us to delete such personal data.
International Data Transfers
Your Information and Personal Data may be transferred to and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws are different from the laws of your country and may not be as protective as those in your jurisdiction.
These international transfers of your personal information are made pursuant to the appropriate safeguards such as the standard data protection clauses adopted by the European Commission. These clauses are contractual commitments between parties transferring personal data (for example, between Zapoj and its Clients, suppliers, or data processors outside the EU), bind them to protect the privacy and security of the data.
Your Rights
Zapoj recognizes your right over the information and personal data shared. In accordance with the applicable data protection laws, including but not limited to GDPR, you have a right to:
The Right of Access: You have the right to access personal data and supplementary information. You can ask us for a copy of your personal information.
The Right to Rectification: You can ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
The Right to Erasure: You can ask us to erase or delete all or some of your personal information (e.g., if it is no longer necessary to provide certain Services to you) without undue delay.
The Right to Restriction of Processing: You can ask us to stop using all or some of your personal information (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if you think your personal information is inaccurate ).
The Right to Data Portability: You have the right to data portability which provides the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit the same to another party.
The Right to Object: You have the right to object to the processing of personal data.
Automated individual decision-making, including profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you (data subject) and so on.
The right to withdraw consent: You have the right to withdraw your consent at any time with effect for the future. The withdrawal of consent will not affect the lawfulness of processing based on consent before such withdrawal.
The right to lodge a complaint: You have the right to lodge a complaint with the supervisory authority if you are dissatisfied with the way we handle or process your personal data.
Whenever you use our services, we aim to provide you with easy means to access, modify, delete, object to or restrict the use of your personal information
We strive to give you ways to access, update/modify your data quickly, or delete it unless we have to keep that information for legal purposes. These rights can be exercised by contacting us using the details set out in the "Contact Information" section below.
Enforcement
Zapoj privacy practices are subject to the jurisdiction of the India state Trade Commission (FTC), and as such Zapoj is subject to the investigatory and enforcement powers of the India Trade Commission.
Dispute Resolution
This Agreement shall be governed by and interpreted according to the laws of India. In the event of any dispute arising in relation to this Policy between the Parties, the Parties shall try and amicably settle the dispute within sixty (60) days from the date of receiving a notice from the other Party. Following which, the dispute shall be dealt with in accordance with the Arbitration and Conciliation Act, 1996. The arbitration award will be final and binding on both the parties. The seat of arbitration will be in _place_ and the language of arbitration shall be in English.
Changes To This Privacy Policy
Zapoj may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Zapoj will provide additional policy, via email or through our Products. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.
Feedback and Queries
If you have any questions or feedback, feel free to send us an email contact@salewizard.in. We want you to feel comfortable using the Services and will happily answer any questions you have any.
Contacting Zapoj
Please feel free to contact Zapoj if you have any questions about this Privacy Policy or Zapoj practices, or if you are seeking to exercise any of your statutory rights.
Vijay Yerragudi
+91-7702055580
You may contact us at our mailing address below: ciso@zapoj.com
For Customers and Authorized Users who use Zapoj products established for Customers in India:
Zapoj India Pvt Ltd
D.No.2-39,
Srinagar Colony,
Gannavaram Krishna AP 521101 IN