CEM for Digital Operations
Achieve holistic monitoring in a way that keeps your dispersed IT systems on the same platform ― while ensuring safety and security with the best support of risk intelligence, automated workflows, and integrated IT alerting and response ― to rapidly prevent impacts.
Automate response to
IT Incidents & Cybersecurity
Major incident management
Turn unpredictable IT incidents into an easy-to-detect practice for your business operations so that major incidents ― malware attacks, breakdown of IT systems, or service outages occur less frequently by leveraging automated response capabilities.
- ITSM integration supports smart orchestration of workflows
- Coordinated response through a conference bridge
- Rapid collaboration through two-way messaging on any device
- Real-time decision making with stakeholder insights
- Root cause incident analysis for future preparedness
Application and infrastructure disruptions
Empower your DevOps and ITOps teams ― to help them achieve their innovation objectives using end-to-end visibility across on-prem, cloud, and hybrid IT infrastructure. With real-time IT health metrics, your team deploys and scales faster.
- On-call schedules increase mean time between loss of sleep
- No alert fatigue and real-time message context
- Machine learning-based response automation
- Rapid identification of high-priority issues
- Automated workflows for faster resolution
Cybersecurity response & resilience
With cybersecurity resilience, your business continuity plans can become more agile and flexible. Get prepared with a critical event management tool to streamline and automate response to cybersecurity attacks or breaches.
- Gain situational awareness into security anomalies
- Reduced MTTR for cyberattacks
- Rapid orchestration of IT alerts
- Continuous service improvement with analytics
- Uninterrupted IT services with quick threat remediation
IT security operations
Using Zapoj CEM makes safety and security of IT operations robust and powerful for Security Ops that can facilitate real-time cross-functional team collaboration and rapid response ― to combat threat to cloud security, application security and a massive scattered tools.
- Consistent and contextual awareness of IT vulnerabilities
- Rapid feedback from security team through IT alerting
- Fast on-call support through digital workflows
- Real-time status updates and closure of tickets
- Audit history for incident management improvement