Critical Event Management
With built-in AI-powered Visual Risk Intelligence, critical event workflows and incident communications improve the response team's productivity and crisis communications, thereby efficiently maintaining business continuity
Get a common operating picture of critical events that impacted or may impact your organization assets
Quick situation assessment of any external or internal critical risks that your organization assets going through using Zapoj's Visual common operating picture
Automated alert generation by Zapoj's risk intelligence whenever a risk is detected near an asset or employee location
Risk intelligence data from over 100 different sources to provide a comprehensive view of worldwide ongoing risks
Track your supply chain in real time and detect critical events that impact your supply chain based on location and context
Identify the spread of infectious diseases based on geographic location and exposure of your assets
Real-time tracking or forecasting of storms, air quality, and pollution levels for your organization-specific geographic zones to help better prepare for the impact
Ready to launch workflows with response teams, standard operating procedures, and communication paths.Analytics to identify gaps and improve mean time between failures
Built-in workflow Intelligence to reduce errors. Highly customizable incident templates centric to a given business to meet their needs and verticals.
Alert only staff who is on duty or on-call. Bring responders, stakeholders, on to the common page during Incidents
Two-way communications on multiple channels like SMS, email, voice call, chatops to alert and send instructions to response teams
Digital workspaces for response teams to communicate and collaborate using Chat, Web Conferences, Secure file share drives and tasks to track the progress of incident resolution
Incident post mortem analysis on SLA’s like MTTA, MTTR, and overall MTBF. Analyze business continuity processes or procedure gaps and areas to improve.
Role-based access permissions, compliance audit reports on who got alerted, when they responded, and on notes from incident operators.
Automated IT incident response team activations for your always-on processes and services
Deduplicate all alerts from monitoring tools. Reduce noise from alerts using event intelligence and launch response teams when needed.
Highly customizable workflow templates to handle ITIL business processes and services. Reduces unwanted errors while under stressful conditions.
Plan on-call staffing schedules. Alert only staff who is on duty or on-call. Escalations based on SLA times.
Leverage existing Monitoring and ITSM tools, integrate with Zsuite with the click of a button.
Digital workspaces for response teams to communicate and collaborate using Chat, Web Conferences, Secure file share drives and tasks to track the progress of incident resolution.
Alert analytics, Alert-to-Incident conversion analysis, response teams performance evaluations, and other key metrics like MTTA, MTTR, and MTBF.
A comprehensive notification solution to keep your contacts informed before, during, and after major critical events
Custom feature-rich message template to deliver the message on an omnichannel platform.
Reusable and customizable workflow templates to meet the demands of various departments in an organization.
Geo-targeted messages based on the specific geographic location of the target contact.
Draw zones with custom polygon shapes and deliver messages only when a specific contact enters defined custom zones.
Target the contact, not a device. Deliver messages via SMS, email, voice calls, and Social media based on target contact preference or operator broadcast settings.
Generate reports on who received messages, on what device, the delivered time, and the confirmation time for compliance needs.