Manage the aftermath of an IT service disruption, interruption, security breach, cyberattack, change management issues also known as IT Incidents. The goal is to handle the situation in a predictable way that limits damage and reduces recovery time and costs.
Avoid wasting time in going through alert emails from every environment. Separate the critical alerts from the noise by centralizing and aggregating alerts from all monitoring tools.
With advanced filtering and suppression rules, arm your teams with the exact insights and full context they need to make better decisions and resolve issues faster with automation.
Build workflow templates either for automated incident launches or manual processes. Customize incident templates based on IT Processes or Services to reduce errors.
Simple form-based workflow designer to orchestrate events from ITSM or Monitoring tools to launch incidents automatically
Automatically send alerts on multi-channels until acknowledged starting with the primary choice of communication path on a user-defined time interval.
Insights and visibility at microscope depth and telescope breadth to gain complete information on how an incident was handled.
Gain insight into areas of success and opportunities for improvement. Use powerful reporting and analytics to reveal the source of the incident, your team’s performance in acknowledging and resolving, and the distribution of on-call workloads.
Unified platform, multiple critical event management services
Visual Risk Intelligence helps visualize and orchestrate critical events and assets. When a risk is detected near an asset or employee location, Risk Intelligence automatically generates an alert and provides tools to discover and take immediate action to mitigate the impact. This empowers your team to know early, know the Situation to take action.
Custom build Incident workflow template with personnel, procedures and communications that work together in an emergency to react, understand and respond for Incident Response teams
Enables organizations to send notifications contact paths to individuals or groups using lists, locations, and Geo intelligence. This comprehensive notification solution keeps your contacts informed before, during and after all events like operational incidents, and emergencies.