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Automate IT incident response for always-on services

Manage the aftermath of an IT service disruption, interruption, security breach, cyberattack, change management issues also known as IT Incidents. The goal is to handle the situation in a predictable way that limits damage and reduces recovery time and costs.


IT_ Event_Management

Eliminate the noise and improve your response team's productivity

Centralize alerts and reduce noise

Avoid wasting time in going through alert emails from every environment. Separate the critical alerts from the noise by centralizing and aggregating alerts from all monitoring tools.

With advanced filtering and suppression rules, arm your teams with the exact insights and full context they need to make better decisions and resolve issues faster with automation.

On-call management and automated alert routing

On-call planning

On-call scheduling and escalations are key to equitably distributing workloads while safeguarding the business with 24x7 coverage.

Ensure that operational issues and incidents are always sent to the right individual or teams that can address them in real-time.

Automated Incident Response and Integrations

Incident templates

Build workflow templates either for automated incident launches or manual processes. Customize incident templates based on IT Processes or Services to reduce errors.

Simple form-based workflow designer to orchestrate events from ITSM or Monitoring tools to launch incidents automatically

Automatically send alerts on multi-channels until acknowledged starting with the primary choice of communication path on a user-defined time interval.

Reporting, compliance and role-based access

Incident templates

Insights and visibility at microscope depth and telescope breadth to gain complete information on how an incident was handled.

Gain insight into areas of success and opportunities for improvement. Use powerful reporting and analytics to reveal the source of the incident, your team’s performance in acknowledging and resolving, and the distribution of on-call workloads.

Related Services

Unified platform, multiple critical event management services

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