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CEM for Supply Chain Resilience

By visualizing every pathway of the global supply chain in real-time, we provide reliable insights to improve overall supply chain performance. Our AI-powered risk intelligence allows us to identify risks, disruptions, and opportunities, while our in-built crisis communications and incident management tools enable us to automate recovery plans and maintain continuity.

supply chain resilience

Supply Chain Visibility and Real-time Tracking

Real-time visibility of end-to-end supply chain operations including ocean, air, train, and truck transportation and as well bringing together every touchpoint, stakeholder, supplier, and third-party involved. This improves efficiency and effectiveness for complex and interconnected supply chain networks leading to reduced logistics costs and increased customer satisfaction.

  • Common operating picture across all supply chain modes.
  • Say goodbye to demurrages by leveraging the largest ocean tracking network of 700+ ports and 150+ ocean liners.
  • Track inland long haul trucks and last mile delivery using SIM and GPS tracking devices.
  • Monitor critical air shipment milestones worldwide regardless of carrier or freight forwarder using data from airports and custom integrations with airlines.
  • Create a digital twin of your supply chain network mapping companies, locations, shipments, lanes, and materials in your network.
  • Predictive analytics on ETA’s and Notifications on disruptions.
Real-time tracking

Make supply chains resilient to Disruptions

Our AI-powered risk intelligence and smart geographic information systems enable you to monitor global supply chain resilience to extreme weather, man-made disasters, Cyber attacks or labor unrest. This allows you to identify evolving critical events in real-time, allocate resources more effectively, and mitigate the impacts of supply chain disruptions.

  • 24/7 Global Critical Events notifications on natural disasters, cyberattacks, weather incidents, plant closures, workplace accidents, production halts, and 120 other critical event categories that have the potential to slow or stop your supply chain.
  • By combining billions of weather data points and historical trends with your operational data, our advanced forecasting goes beyond the basics and helps you gain sharp, future-focused insights.
  • Stay ahead of the game with proactive spike warnings, based on millions of media data points. Our system can detect early indicators of supplier, corporate, or brand distress, enabling you to take action before they negatively impact your revenue or reputation.
  • Zapoj's Visual Risk Intelligence enables you to integrate real-time supply chain tracking and risk data into a common operating picture. This allows you to quickly identify critical events that may disrupt supply lanes or cause business disruptions, helping you to take proactive measures to mitigate risks and maintain continuity.
  • Automatically correlates threats to impacted supply chains and raise a Risk alert for team to Mitigate.
Automate threat identification

Automate Supply Chain Recovery and Continuity Process

With scenario workflows and Artificial Intelligence, Zapoj CEM platform can proactively detect potential risks and initiate the necessary actions to recover from them. With in-built crisis communications and incident management features, the platform allows businesses to respond quickly and efficiently to supply chain disruptions. Businesses can automate their supply chain recovery and continuity processes, enabling them to maintain operations and minimize the negative impact of disruptions to their supply chains.

  • Supply chain crisis teams can quickly and effectively coordinate response activities, team members, and resources to accelerate recovery times during unforeseen scenarios.
  • Single solution for seamless business continuity, disaster recovery, and emergency communication, allowing for efficient communication and planning, ensuring that your business can continue to operate even in the face of unexpected disruptions.
  • Provides a common operating picture for all stakeholders, and turns your passive response runbooks into active tasks with the flexibility to add tasks on-the-fly when unanticipated scenarios arise.
  • Coordinating distributed teams and responders during a crisis can be a challenging and time-consuming task that can slow down your overall recovery. Our Incident Management solution mobilizes your response plans and enables you to quickly assign tasks to individuals, groups, or functions. With our solution, you can streamline the coordination of your teams and responders in the field, ensuring that everyone is on task and working towards a common goal. By automating these critical processes, you can save time and resources, and accelerate your overall recovery efforts.
Make supply chain resilient

Next-Generation Software for Supply Visibility and Operational Resilience

Everything your Supply Chain Risk and resilience management teams need to track multimodal supply lanes, assess risk, locate impacted Lanes, Suppliers, facilities, goods, and act rapidly to drive continued optimization for your organization.

Leverage Zapoj CEM across supply chain teams

Zapoj CEM provides a comprehensive solution for Supply Chain teams to support supply chain operations across multiple personas. With its flexible platform, it can be leveraged by various teams in your organization from Logistics, risk management to crisis management, to improve Supply chain resilience and continuity

Risk Management
  • Cyber Security threats
  • Inclement weather
  • Health risks
  • Workplace hazards
  • Facility issues
  • Travel Advisories
  • Port Closer or Congestion
  • Child Labor
  • Track and Trace
  • ETA's and On-time delivery
  • Identify Shipment at risk
  • Make smarter routing decisions
  • Improve collaboration with supplier
  • Product Recall Management
  • Avoid costly port delays
Resilience & Crisis
  • Plan and mitigate risks
  • Identify potential risks and vulnerabilities
  • Critical event response
  • Stakeholder coordination
  • Response coordination
  • Employee safety
  • Recovery updates and Restoration confirmation

Frequently Asked Questions

Zapoj CEM Supply Chain Resilience is a comprehensive platform designed to help you manage critical events that impact your supply chain including natural disasters, cyber attacks, supplier disruptions, and transportation delays. It allows you to create and customize incident response workflows, communicate and collaborate with your team and stakeholders in real-time, and leverage advanced analytics and automation capabilities to make informed decisions and take swift action.
Zapoj CEM Supply Chain Resilience provides real-time updates and alerts on any critical event that could impact your supply chain. It integrates with your existing systems and data sources, providing a centralized view of your supply chain and enabling you to identify potential disruptions and take proactive measures to mitigate risks. The platform also allows you to create and manage incident response plans, set up automated notifications and escalations, and initiate coordinated responses across your team and external partners.
Zapoj CEM Supply Chain Resilience is designed to be easily integrated with your existing systems and processes. It supports a wide range of data sources, including IoT devices, social media, news feeds, and supply chain management systems. The platform provides pre-built connectors and APIs for easy integration with your ERP, WMS, TMS, and other systems, enabling you to leverage your existing data and workflows to manage critical events.
Yes, Zapoj CEM Supply Chain Resilience can be fully customized to meet your specific business needs. The platform provides a wide range of customization options, including custom fields, workflows, incident types, notification templates, and more. You can also configure the platform to reflect your organizational structure, roles, and permissions, ensuring that the right people have the right access to information and functionality.
Zapoj CEM Supply Chain Resilience provides advanced analytics and reporting capabilities to help you measure the effectiveness of your incident response and supply chain resilience efforts. The platform captures real-time data on incident response times, resolution rates, and other key metrics, allowing you to identify areas for improvement and optimize your processes over time. You can also generate custom reports and dashboards to gain deeper insights into your supply chain performance and resilience.
Yes, Zapoj CEM Supply Chain Resilience is suitable for businesses of all sizes, from small and mid-sized enterprises to large corporations with global supply chains. The platform is highly scalable and customizable, allowing you to tailor it to your specific needs and requirements. It is also easy to use and deploy, with a user-friendly interface and cloud-based architecture that makes it accessible from anywhere, at any time.

Take the first step towards improving Supply Chain Resilience

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