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How CEM Can Help Save Thousands of Dollars for Retail
Build a better product recall management with Zapoj CEM
CEM for Retail
There's immense pressure on the leaders of retail businesses to be vigilant and to be able to handle critical situations such as store closures, product recalls, Supply chain issues, IT Downtimes, Employee Safety issues and more. To make retail operations more efficient and customer-centric, Zapoj CEM is built to provide essential features and functionalities that help take control of situations well in advance and offer solutions to growth.
Scaling business resiliency by minimizing disaster impacts
Minimize Retail Store Closure
Vulnerabilities from critical events- natural disasters, active shooter, fire, and pandemic can force retailers to stop their operations. With Zapoj CEM’s threat intelligence you can detect types of risks that lead to store closure and help in drafting a faster recovery plan, this simplifies restoring operations at retail.
IZapoj CEM’s automated on-call schedules can fill emergency shifts and help keep up with operations, This will automatically send out notifications to available team members to resolve issues as they arise.
Extracting data from different sources and integrating them into Zapoj visual Risk intelligence will give retail a common operating picture. With this capability, disaster preparedness is faster and more effective and you can keep your people, assets or inventory protected.
Zapoj is designed in such a way to handle complicated data so you can work through data, identify potential threats, evaluate them, act to minimize the damage, examine for any auto escalations needed and analyze for keeping retail future ready.
Recall Management Simplified with CEM
Retail industry experts cannot deny the failures of quality assurance at various points, triggering product recalls more often. Getting a CEM platform to manage your recall campaign process could be an efficient way for a faster resolution. Zapoj CEM simplifies your handling of recall campaigns and offers an enhanced customer experience with an end-to-end data-driven approach.
Zapoj CEM’s Incident Management system bolsters recall investigation by identifying the right customers buying or stores selling the faulty products. Zapoj therefore seamlessly builds a proactive response platform to connect and initiate the recall process.
Real-time event monitoring of Zapoj keeps your response teams updated about every event - from initiation to resolution everything is under their Recall Management Simplified with CEMcontrol and therefore, a connected recall experience is delivered every time with CEM.
Risk detection enables you to withdraw products much before it becomes a critical risk as a product recall, therefore, you can proactively ensure safety for your customers and also prevent any concerns that damage your brand reputation.
Address Supply Chain Risks
Critical events that prevent the safe transportation of goods are a major hurdle for logistics that lead to waste of inventory, revenue loss, fines & penalties and compromised customer experience. From transit to destination, supply chain resilience solutions are the need of the hour to quickly assess risks of critical events and offer faster resolutions. Retail industry can Leverage Zapoj to improve visibility into your supply chain operations round the clock and reinstate lost profits.
Zapoj visual risk intelligence harnesses risk data in real-time to allow you to embed them in your supply chain map to identify what threats your supply chain or logistics may come across. With risk monitoring capabilities you can predict the routes, employees, shipments or transport networks, or inventory that could be at risk.
Collaboration and communication tools of Zapoj helps the crisis response teams to react in no time to plan risk mitigation strategies to prevent losses by shifting vulnerable employees or production to a much safer environment.
Analyze the past failures in supply chain disruptions, Review your risk preparedness efforts by collecting data from Zapoj and assess them with your teams. Provide communication audits to suppliers, employees, stakeholders to identify loopholes in your recovery plans and reestablish them in line with possible threat scopes.
Keeping Retail Employees Safe
With so many sites to observe, the retail workforce is no longer limiting their services to onsite only. They are more of a mobile workforce today - they are off-field, in-the-air, or on-the-road so that retail operations can run smoothly. Zapoj CEM orchestrates its dashboard with pre-configured monitoring capabilities to track and pull in threat data in real-time to activate response teams, unleash rescue efforts and implement remediation plans during an emergency to keep people safe.
Zapoj CEM’s Location-awareness technology with built-in capability of real-time communication is a critical component that ensures your targeted mission-critical rescue operations and scales your employee safety efforts and ensures excellent efficiency.
Built-in AI tools of Zapoj CEM can help extract accurate data out of noise or non-validated information so that you can overlay data on the command center and build situational awareness which gives you the power of risk intelligence into the evolving situations as they change with time.
Multimodal communication channels to target employee outreach using SMS, mobile app alerts, voice call, and also desktop alerts ensure the threat alerts reaches your personnel in time everytime.
Steer the Retail IT Incidents
Changing with the shifting customer expectations is paramount to building a more reliable and loyal retail business. Cyber security, IT Infrastructure Downtimes and application outages impact retail business to the core. IT incident management is an innovation engine for retail IT systems and beyond. At Zapoj, CEM means providing comprehensive IT incident management solutions that improve efficiency and build an excellent retail experience.
An automated IT alerting and incident response is a significant capability of Zapoj CEM software that validates the intensity of IT incidents and therefore improves the incident recovery process to restore the service at retail operations.
IT management tools including Service Desk and ITSM solutions on the same platform is something Zapoj CEM offers. This smart integration builds a comprehensive common operating picture that improves real time visibility into the impacts on your IT assets by any type of critical event helps you streamline your end-to-end IT incident response activities.
Data-driven analytics, KPIs like MTTI (Mean time to identify the incident), MTTA (Mean Time to acknowledge), and MTTR( Mean time to resolve) from Zapoj CEM can be used to create Post mortem reports to drill down the areas of improvement.
Zapoj for Retail Industry
An AI-powered CEM tool like Zapoj can handle a massive number of critical events and their consequences swiftly. By empowering retailers with such a high-end CEM tool, any type of critical event is easy to handle. If anything leaders at retail need to ensure resilience today, it is CEM, which is indeed an important component to survive and sustain future risk.
Frequently Asked Questions
Zapoj Critical Event Management (CEM) platform can support various use cases for the Retail industry, including:
- Store Operations: CEM can monitor and track sensor data, such as temperature, humidity, and energy consumption, to ensure that stores are operating efficiently. It can also track inventory levels, sales data, and customer traffic to identify potential issues and alert the right personnel to take necessary actions.
- IT Outages or Failure: CEM can help retail companies manage and respond to IT-related events such as system failures, network outages, and security breaches. This includes monitoring and analyzing event data, identifying potential issues, and quickly responding to and resolving incidents to minimize downtime and protect against data loss. Additionally, CEM can help retail companies to comply with IT regulatory requirements and industry standards.
- Loss Prevention: CEM can help to monitor and track security cameras and other security systems, such as access control, to identify and prevent theft, fraud, and other security breaches.
- Business Continuity Management: CEM can help retail companies plan for and manage disruptions to business operations, including developing incident response plans and implementing incident management processes.
- Emergency Management: CEM can help retail companies manage and respond to emergency situations such as natural disasters, active shooter incidents, and other crises that can impact Store operations.
- IoT and Equipment Failure: CEM can help retail companies manage and respond to equipment failures and malfunctions that may occur in IoT-enabled retail environments. This includes monitoring and analyzing sensor data from various devices, identifying potential issues and automating the incident resolution process to minimize downtime. Additionally, CEM can help retail companies proactively identify potential equipment failure and schedule maintenance to prevent disruptions in business operations.
- Compliance Management: CEM can help retail companies manage and track regulatory compliance related to areas such as data security, health and safety, and environmental regulations.
- IT Event Management and alerting: CEM can be used to monitor various IT systems and applications and provide alerts to staff when a potential issue is detected. This can help to identify and resolve issues before they become major problems, helping to minimize downtime and improve overall performance.
CEM stands for Critical Event Management and is a solution that helps companies proactively identify, respond to and resolve critical events that may disrupt business operations. In the retail industry, CEM can be used to manage a wide range of events, including IT incidents, equipment failures, supply chain disruptions and more.
CEM helps retail companies identify and respond to IT-related incidents such as system failures, network outages, and security breaches. This includes monitoring and analyzing event data, identifying potential issues, and quickly responding to and resolving incidents to minimize downtime and protect against data loss.
CEM helps retail companies manage and respond to equipment failures and malfunctions that may occur in IoT-enabled retail environments. This includes monitoring and analyzing sensor data from various devices, identifying potential issues and automating the incident resolution process to minimize downtime. Additionally, CEM can help retail companies proactively identify potential equipment failure and schedule maintenance to prevent disruptions in business operations.
CEM helps retail companies proactively identify and respond to supply chain disruptions by monitoring and analyzing data from various sources such as weather forecasts, transportation schedules, and other logistics data. This enables companies to quickly adjust their supply chain operations to minimize the impact of disruptions on their business.
CEM helps retail companies identify and respond to cybersecurity risks by monitoring and analyzing data from various security systems such as firewalls, intrusion detection systems, and antivirus software. This enables companies to quickly identify and respond to potential security breaches, minimizing the impact on their business operations.
CEM helps retail companies comply with various regulatory requirements by automating incident management processes and providing real-time visibility into critical events. This enables companies to quickly identify and respond to regulatory compliance issues, minimizing the risk of penalties and fines.
CEM helps retail companies proactively identify and respond to environmental health and safety risks by monitoring and analyzing data from various sources such as weather forecasts, transportation schedules, and other logistics data. This enables companies to quickly adjust their operations to minimize the impact of disruptions on their business and protect the environment.