Your browser does not support JavaScript to load this page!

Critical incident management for a changing world

Custom-built Incident workflow templates designed to work with response teams, standard operating procedures, and communication paths in an emergency to react, understand, and respond to incidents.

Incident Management and alerting

Reinvent the way you respond to critical incidents


Build custom incident templates for your unique business needs and verticals. Automation reduces errors and improves workflow intelligence.

Form target response teams either from contact groups, on-call schedules, Geo-target zones, Individual names, or any combination of former options.

Keep all stakeholders on a common page and deliver messages based on their roles and access policies. One integrated platform for connectivity among stakeholders, employees, and team responders.

Replace inaccurate, high maintenance spreadsheets with easy-to-manage on-call schedules, groups, rotations, and escalations across devices for targeted alerts.

Automatically identify, locate and alert

Automatically identifies response teams and sends alerts based on their on-call roles and foolproof escalation based incident priorities.

Automatically identifies the preferred contact path of the response team member. In case of no response, continues to deliver alerts on all redundant contact paths until a member acknowledges.

Allows launching multiple phases to alert or update various response teams and keeps track of messages delivered and their timelines.


Reporting, compliance and role-based access


Insights and visibility at microscope depth and telescope breadth to gain complete information on how an incident was handled.

Gain insight into areas of success and opportunities for improvement. Use powerful reporting and analytics to reveal the source of the incident, your team’s performance in acknowledging and resolving, and the distribution of on-call workloads.

Related Services

Unified platform, multiple critical event management services

Visual risk intelligence

Visual Risk Intelligence helps visualize and orchestrate critical events and assets. When a risk is detected near an asset or employee location, Risk Intelligence automatically generates an alert and provides tools to discover and take immediate action to mitigate the impact. This empowers your team to know early, know the Situation to take action.

Read more
IT event management

Manages the aftermath of an IT Service Disruption, Interruption , Security Breach , Cyberattack, Change Management Issue also know as an IT Incident. The Goal is to handle the situation in a Predictable way that limits damage and reduces recovery time and costs.

Read more
Mass_Notification_ Management
Mass notification management

Enables organizations to send notifications contact paths to individuals or groups using lists, locations, and Geo intelligence. This comprehensive notification solution keeps your contacts informed before, during and after all events like operational incidents, and emergencies.

Read more

Try Zapoj for free